Overview
User accounts that haven't been active in over 60 days are a security risk — they may belong to former employees or forgotten accounts that could be compromised without anyone noticing. Inactive accounts should be confirmed with the user before being suspended or removed.
Prerequisites
Super Admin access to the Google Admin console
Instructions
Review your Google Workspace users and note any accounts with no activity in the past 60 days. You can find last activity information in the Admin console under Reports.
Send an email to the inactive user asking them to confirm whether they still need their account. Give them a reasonable window to respond (we recommend 5–7 business days).
If the user responds — no action needed. The account can remain active.
If the user does not respond — suspend the account.
Suspending is the recommended first step. It blocks access without deleting any data, and the account can be restored if needed.
In the Google Admin console, navigate to Directory > Users
Point to the user and click More options > Suspend user
Click Suspend to confirm
⚠️ Suspended accounts are still billed at the same rate as active accounts. If the account is no longer needed, consider deleting it to avoid ongoing charges.
If the account should be permanently removed — delete the user
If you've confirmed the account is no longer needed, you can delete it. Before doing so, transfer any important data to another user.
In the Google Admin console, navigate to Directory > Users
Point to the user and click More options > Delete user
Choose whether to transfer the user's data to another account, then click Delete User
⚠️ Deletion is permanent after 20 days. Any data not transferred before deletion will be unrecoverable. If you're unsure, suspend the account first rather than deleting it.
Note: For full details on data transfer options and billing implications, refer to Google's official documentation on suspending a user and deleting a user.